Returns & Exchanges

Moots Cycles is committed to ensuring you are completely satisfied with your high-performance cycling gear. If your purchase doesn't meet your expectations, we offer a 30-day return window for items in new, uninstalled condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team with your order number to receive a Return Merchandise Authorization (RMA) and a prepaid shipping label.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all tags are attached and components are secured to prevent damage during transit.

• 3.
  Ship the Gear

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned items, we will process your refund or exchange within 5-7 business days.