Frequently Asked Questions

Everything you need to know about your dream Moots build.

Where are Moots cycles manufactured?

Every Moots frame is handcrafted from premium titanium in our Steamboat Springs, Colorado workshop to ensure the highest standards of quality and performance.

What is the typical lead time for a custom frame?

Lead times vary depending on the model and finish options selected, but most custom builds are completed within 8 to 12 weeks from the date of order confirmation.

Do you offer international shipping?

Yes, we ship our frames and complete builds globally. Shipping rates and import duties are calculated at checkout based on your specific location.

What is the warranty policy on titanium frames?

We provide a lifetime warranty against manufacturing defects in materials and workmanship for the original owner of any Moots titanium frame.

Can I return a custom-built bicycle?

While we offer a 30-day return policy on standard components and apparel, custom-fabricated frames and personalized builds are non-returnable due to their unique specifications.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer specialized financing options through Affirm to help you get on the road or trail sooner.